SIZING + EXCHANGES SHIPPING + PAYMENT

Q: How do I know my size?

A: On each product page, we have the size chart in the product description. That gives you a baseline of what your size should be. We also follow Asian sizing. When unsure, we highly suggest you get your usual size.

Q: How do you ship locally (Philippines)?

A: We send items primarily via BlackArrow, ByWay, and DHL for international shipping.

Q: How much is shipping?

A: We have a flat rate of 99 PhP for shipping within the Philippines. Shipping charges are waived when you purchase more than 3000 PhP.

Q: How long is shipping?

A: We process orders within 1-2 days after placing. (Weekends and Holiday are not included). Once your order is ready, a shipment confirmation will be sent to your email and contact number. We ship from Manila. Shipping within the metro is 1-4 working days. Shipping outside Manila can take 4-7 working days. 

Q: Where do I send items back for exchange?

A: After you order, you will be given a RETURN AND EXCHANGE POLICY FORM where our mailing address is indicated.

Q: Do you accept refunds?

A: Straightforward does NOT accept refunds for any reason. Upon making your payment, you agree that items you return are only allowable for exchange to the same item.

Q: How do I pay?

A: You can pay via PayPal, Cash on Delivery, and Bank Deposit/Transfer (BDO, BPI).

Q: Can I cancel orders?

A: You cannot cancel orders because your payments will not be refunded.

Q: Do you ship outside of the Philippines?

A: Yes. We use express international delivery where you can begin tracking your order the moment we send it. Shipping charge depends on your parcel.

Q: Can I exchange items that were bought on sale?

A: Sale items are ineligible for exchange unless the items were found to have a manufacturing defect.

Q: How do I track my orders?

A: You can track your orders through the following couriers' site:

Black Arrow Express
info@blackarrow.express
+632 823 9901

ByWay
Facebook: https://www.facebook.com/ByWay-Courier-2365066733772736/
Contact number: 0917 182 9929 | 0917 579 1165 | 0917 885 0609

Q: What if the items I received are incorrect, insufficient, or defective?

A: Immediately send your complaint alongside an image of your package to jessica@straightforward.ph. We'll take care of you.

Q: My size isn't available. What can I do?

A: Send an e-mail to jessica@straightforward.ph or call our hotline at (02) 632 0717 loc 205, and we'll take one more look around our stockroom for your preferred item. Our hotline is only available Monday to Friday 9:00 AM to 6:00 PM (PST).

Q: I bought an item in pre-order. What does that mean?

A: An item that's listed as available for pre-order means that the item you are buying is still not in our inventory, but is promised to arrive in our warehouse by the declared date. When you have made your payment before the declared date, expect to receive your pre-ordered package 2 days after the declared date.

Q: I have product and service reviews on Straightforward. Where can I post them?

A: Product review requests are sent to your email. Please expect it within 14 days upon receiving your purchase. 

Q: I have already sent my payment. How long does it usually take before my orders are dispatched?

A: Your items are sent just 1 working day from the date you sent your proof of payment to payments@straightforward.ph. On the same email, kindly indicate the Order Number that you have just paid for. You should receive a confirmation email shortly after your proof of purchase has been sent.

 

 OTHER FAQS

Q: How do I order Straightforward items in bulk?

A: Send an inquiry to jessica@straightforward.ph, and a Straightforward team member will respond to you in your most convenient time.

Q: Where are your stores?

A: Our stores within the Philippines are listed here. You may choose to call them before going there to inquire and make reservations.

Q: I want to work at Straightforward. Where can I submit my resume?

A: We always have room for fresh talent. You may view our list of job openings here. If you don't find a post you like, feel free to send us a letter at mylene@straightforward.ph expressing what kind of work you want to do with us.

Q: I have a project wherein I believe Straightforward will be a great fit! Where can I send my inquiry?

A: Please don't send us a generic proposal. We're always looking for collaborations, partnerships, and events we believe we can be a great fit for and it begins with your letter. Send a sincere one to jessica@straightforward.ph.


Didn't find a straightforward answer to your question?
Get in touch by writing to Jessica (jessica@straightforward.ph), as it's her job to ensure your inquiry reaches the best person to handle the matter. You may also choose to call our hotline at (02) 632 0717 loc 202. Our hotline is only available Monday to Friday 9:00 AM to 6:00 PM (PST).