On each product page, we have a size chart in the product description. That gives you a baseline of what your size should be. We also follow Asian sizing. We highly suggest you get your usual size. 

Send an e-mail to jessica@straightforward.ph or call our hotline at (02) 632 0717 loc 205, and we'll take one more look around our stockroom for your preferred item. Our hotline is only available Monday to Friday 9:00 AM to 6:00 PM (PST).

After you order, you will be given a RETURN AND EXCHANGE POLICY FORM where our mailing address is indicated.

Straightforward does NOT accept refunds for any reason. Upon making your payment, you agree that items you return are only allowable for exchange to the same item.

For safety reasons, Straightforward is currently not accepting exchanges.

Currently, we send items primarily via LBC. On normal operations, we send items through BlackArrow, ByWay, and DHL for international shipping.

We have a flat rate of 149 PhP for shipping within the Philippines. Shipping charges are waived when you purchase more than 3000 PhP.

As we are partially operating, we process orders within 3-5 days after placing. (Weekends and Holiday are not included). Once your order is ready, a shipment confirmation will be sent to your email and contact number. We ship from Manila. Orders may take longer than expected during this quarantine period.

You can pay via Bank Deposit (BPI) and Paypal. Cash on Delivery is currently disabled.

Please send your proof of payment to payments@straightforward.ph. On the same email, kindly include the Order Number. You should receive a confirmation email shortly after your proof of purchase has been sent.

You cannot cancel orders because your payments will not be refunded.

Yes. We only ship to Singapore and Hong Kong as of the moment. For international orders, please visit: https://online.shopstraightforward.com/

We use express international delivery where you can begin tracking your order the moment we send it. Straightforward frees itself from charges caused by duties and taxes imposed by your country.

Product review requests are sent to your email. Please expect it within 14 days upon receiving your purchase. 

Our stores within the Philippines are listed here. You can find them on the side bar menu. You may choose to call them before going there to inquire and make reservations.

Click here to view the list of stores

We always have room for fresh talent. You may view our list of job openings here. If you don't find a post you like, feel free to send us a letter at mylene@straightforward.ph expressing what kind of work you want to do with us.

Please don't send us a generic proposal. We're always looking for collaborations, partnerships, and events we believe we can be a great fit for and it begins with your letter. Send a sincere one to jessica@straightforward.ph.