On each product page, we have a size chart in the product description. That gives you a baseline of what your size should be. We also follow Asian sizing. We highly suggest you get your usual size.
Send an e-mail to firstname.lastname@example.org or call our hotline at (02) 632 0717 loc 205, and we'll take one more look around our stockroom for your preferred item. Our hotline is only available Monday to Friday 9:00 AM to 6:00 PM (PST).
After you order, you will be given a RETURN AND EXCHANGE POLICY FORM where our mailing address is indicated.
Straightforward does NOT accept refunds for any reason. Upon making your payment, you agree that items you return are only allowable for exchange to the same item.
Sale items are ineligible for exchange unless the items were found to have a manufacturing defect.
Immediately send your complaint alongside an image of your package to email@example.com. We'll take care of you.
SHIPPING + PAYMENT
We send items primarily via BlackArrow, ByWay, and DHL for international shipping.
We have a flat rate of 149 PhP for shipping within the Philippines. Shipping charges are waived when you purchase more than 3000 PhP.
We process orders within 1-2 days after placing. (Weekends and Holiday are not included). Once your order is ready, a shipment confirmation will be sent to your email and contact number. We ship from Manila. Shipping within the metro is 1-4 working days. Shipping outside Manila can take 4-7 working days.
You can pay via PayPal, Cash on Delivery, and Bank Deposit/Transfer (BDO, BPI).
Your items are sent just 1 working day from the date you sent your proof of payment to firstname.lastname@example.org. On the same email, kindly indicate the Order Number that you have just paid for. You should receive a confirmation email shortly after your proof of purchase has been sent.
You cannot cancel orders because your payments will not be refunded.
Yes. We use express international delivery where you can begin tracking your order the moment we send it. Shipping charge depends on your parcel.
You can track your orders through the following couriers' site: Black Arrow Express email@example.com +632 823 9901
We always have room for fresh talent. You may view our list of job openings here. If you don't find a post you like, feel free to send us a letter at firstname.lastname@example.org expressing what kind of work you want to do with us.
Please don't send us a generic proposal. We're always looking for collaborations, partnerships, and events we believe we can be a great fit for and it begins with your letter. Send a sincere one to email@example.com.
Get in touch by writing to Jessica (firstname.lastname@example.org), as it's her job to ensure your inquiry reaches the best person to handle the matter. You may also choose to call our hotline at (02) 632 0717 loc 202. Our hotline is only available Monday to Friday 9:00 AM to 6:00 PM (PST).
Please be informed that due the COVID-19 outbreak in Metro Manila, calls will be accommodated from Monday to Friday 9am to 6pm only. You may reach us through our facebook inbox (www.facebook.com/shopstraightforward) & for inquiries, suggestions and follow ups.