Our 365 Day Guarantee
Terms and Conditions
Before you make any purchase, make sure that you are agreeable to all the terms and conditions listed here. Straightforward is safe to assume that you have read and understood all these when you have made a payment.
Straightforward's 365-day Guarantee policy lasts, well, 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you an exchange. We do NOT offer refunds at anytime.
To be eligible for exchange, our guarantee only covers manufacturing defects. This means loose stitching + buttons, defective hardwares, fabric inconsistencies. All items sent back are still subject to quality assessment. Repair, restore, or exchange of items may take up to 15 days max. Straightforward reserves the right to deny any requests for return or exchange.
To exchange, send us an email at firstname.lastname@example.org and send your item to: 201 N. Domingo St. Barangay Ermitano San Juan MM PH 1500.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 201 N. Domingo St. Barangay Ermitano San Juan PH 1500. You can put +63906 306 0808 as the contact number of the recipient.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 2,000 PhP, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.